Travel Services is one of our clients new projects and its hiring enthusiastic people to join the vibrant young team!
If you have the motivation, the relevant experience and the desire to learn and develop in a multinational corporate environment, we encourage you to read all the details below and apply for the position:
TRAVEL CONSULTANT WITH ITALIAN OR FRENCH
Duties and Responsibilities:
∙ Handle Calls/Emails from customers of the airline using a set of provided tools ∙ Prioritizes active cases and follows up on multiple tasks ∙ Very well organized ∙ Consistently meets and exceeds agreed SLAs ∙ Develop and maintain active knowledge of products offered by the airline ∙ Rapid learner ∙ Strictly adheres to established processes
Job Qualifications ∙ Fluent in the primary language both written and spoken ∙ Average level of English language ∙ Non Verbal - project confidence, empathy and trust ∙ Good listening skills and empathy
Education ∙ Educational institute graduate ∙ Computer skills, Microsoft office and ability to master new tools/processes Experience ∙ Previous experience in travel agency, airline reservations or similar role ∙ Ability to work on flexible shifts
What we offer ∙ Work for large international company ∙ Flexible working hours ∙ Great training opportunities ∙ Career advancement and rapid growth
∙ We offer competitive salary ∙ Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance ∙ Attractive retention bonus scheme ∙ Rewards and recognition programs ∙ Trainings following the leading global standards for highest quality of Customer Service and Technical Support ∙ Structured working environment ∙ Great office location ∙ VIP card for discounts in the shops and food places in the Mall Area where the office is located
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